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Today my operation suffered greatly when the DNS servers for my registrar eNom failed. None of the 70+ domain names I operate with them could be resolved.
I tried DNS systems all over this planet (through nice web interfaces) and none can resolve hosts in edoceo.com. Other domains I haveare not resolving either. When I use `dig` or other tools that trace DNS requests I can see that even root servers are having problems resolving dns#.name-services.com. (# is a number between 1 and 5 inclusive).
When I Google search for name-services.com I find this odd credit card site. - a parking page hosted there. Wish is was a dummy page pointing to eNom and describing what that domain does vs some ad-based parking page.
I really wish eNom would maintain a system alerts blog/tech blog like other sites do so we could subscribe to feeds and get alerts directly from the NOC when necessary (like today, a quick post on blogger.com or twitter or something!) then the 10 Mil+ customers could know right away - not wait 17 minutes on hold to find out "intermittent issues - staff working on it - no ETA" - that message could have been sent to the blog/feed right from a NOC engineers mobile phone to communicate with the customers.
Edoceo helps companies implement these types of platforms all the time - it's so easy and they are a tech company so of course could have it! Get with the times! Our small operation had all of our clients informed within five minutes of us noticing the issue - through phone, email and system alerts.
1 comments:
i couldnt agree with you more this is very unprofessional. they claim an attack but their site is working. it is the customers that are being attacked. Demand Media with their 350 million in funding and this is the best we can get. wtf.
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